McKinsey just reviewed 50+ agentic AI implementations, and their findings? A healthy dose of reality. Companies are "rehiring people where agents have failed." Ouch!
But here's the bit that matters: 𝗜𝘁'𝘀 𝗻𝗼𝘁 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗮𝗴𝗲𝗻𝘁; 𝗶𝘁'𝘀 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄.
Turns out, brilliant AI deployed badly is just... badly deployed AI. McKinsey found that organisations focusing too much on the shiny agent itself end up with "great-looking agents that don't actually improve the overall workflow, resulting in underwhelming value."
And this gem: 𝗔𝗴𝗲𝗻𝘁𝘀 𝗮𝗿𝗲𝗻'𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝘁𝗵𝗲 𝗮𝗻𝘀𝘄𝗲𝗿. Sometimes rules-based automation works better. Sometimes you just need better analytics. The question isn't "how do we use this AI platform?" It's "what's the actual work to be done, and what's the best way to do it?"
This is precisely why we've built Synaptyx AI around consulting first, technology second.
We start by understanding your workflows, your people, your actual problems. Not by opening a catalogue of pre-built agents and hoping something fits.
Because here's the reality of force-fits - "one automotive supplier opted for a custom implementation developed within weeks that provided superior integration and efficiency compared with off-the-shelf market alternatives, which often required cumbersome adaptations."
Our Lattice AI Accelerators aren't finished products you're meant to squeeze into. They're starting points you can shape to fit your reality. Build fast, but build right.
McKinsey & Company also stresses that humans remain essential: "People will need to oversee model accuracy, ensure compliance, use judgment, and handle edge cases." We couldn't agree more. Every solution we design considers how people and agents collaborate, not how agents replace people.
A year in, the agentic AI hype is settling into something more useful: thoughtful implementation. Understanding that different problems need different solutions. Recognising that the fanciest tech means nothing if it doesn't fit how your organisation actually works.
𝗧𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗶𝘀𝗻'𝘁 𝗮𝗴𝗲𝗻𝘁𝘀 𝗲𝘃𝗲𝗿𝘆𝘄𝗵𝗲𝗿𝗲. 𝗜𝘁'𝘀 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝘁𝗼𝗼𝗹, 𝗶𝗻 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗽𝗹𝗮𝗰𝗲, 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗽𝗲𝗼𝗽𝗹𝗲.