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Telecom Success Story - CEO Deep Dive

5 min read

๐—˜๐—ฎ๐—ฟ๐—น๐˜† ๐—ถ๐—ป ๐—ผ๐˜‚๐—ฟ ๐—ท๐—ผ๐˜‚๐—ฟ๐—ป๐—ฒ๐˜†, ๐˜„๐—ฒ ๐˜„๐—ผ๐—ฟ๐—ธ๐—ฒ๐—ฑ ๐˜„๐—ถ๐˜๐—ต ๐—ฎ ๐˜๐—ฒ๐—น๐—ฒ๐—ฐ๐—ผ๐—บ ๐—ฐ๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐˜„๐—ต๐—ฒ๐—ฟ๐—ฒ ๐˜„๐—ฒ ๐—ฑ๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ๐—ฒ๐—ฑ ๐—ฅ๐—ข๐—œ ๐—ถ๐—ป ๐Ÿต๐Ÿฌ ๐—ฑ๐—ฎ๐˜†๐˜€ - ๐—ฎ๐—ป๐—ฑ ๐—ถ๐˜ ๐˜€๐˜๐—ถ๐—น๐—น ๐˜€๐—ต๐—ฎ๐—ฝ๐—ฒ๐˜€ ๐—ต๐—ผ๐˜„ ๐˜„๐—ฒ ๐—ฑ๐—ผ ๐—”๐—œ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†.

They were managing campaigns across 60+ countries and 80+ operators. Data was scattered, teams were relying on static BI dashboards, and by the time they understood what had happened, it was often too late to act. ๐—›๐—ฒ๐—ฟ๐—ฒ'๐˜€ ๐˜„๐—ต๐—ฎ๐˜ ๐˜„๐—ฒ ๐—ฑ๐—ถ๐—ฑ๐—ป'๐˜ ๐—ฑ๐—ผ: ๐—ท๐˜‚๐—บ๐—ฝ ๐˜€๐˜๐—ฟ๐—ฎ๐—ถ๐—ด๐—ต๐˜ ๐—ถ๐—ป๐˜๐—ผ ๐—ฏ๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ถ๐—ป๐—ด๐˜€.

๐—ช๐—ฒ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฑ ๐˜„๐—ถ๐˜๐—ต ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜†. Spoke to 20+ stakeholders, identified what actually mattered, set up an AI Centre of Excellence, and got an AI-naive organisation aligned on what AI can and canโ€™t do.

๐—ง๐—ต๐—ฒ๐—ป we sorted out their data foundation and implemented an AI-powered analytics solution on top of that.

๐—ง๐—ต๐—ฒ ๐—ฟ๐—ฒ๐˜€๐˜‚๐—น๐˜?

๐Ÿญ-๐Ÿฏ% reduction in customer acquisition costs within 3 months and ๐Ÿญ๐Ÿฌ% efficiency gains โ€ฆ and for the first time, one unified view across all their markets.

More importantly, they now have a structure that lets them keep building.

The boring truth about AI? ๐—ฆ๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜† ๐—ฏ๐—ฒ๐—ณ๐—ผ๐—ฟ๐—ฒ ๐˜๐—ผ๐—ผ๐—น๐˜€. ๐—™๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฏ๐—ฒ๐—ณ๐—ผ๐—ฟ๐—ฒ ๐—ณ๐—ฒ๐—ฎ๐˜๐˜‚๐—ฟ๐—ฒ๐˜€. ๐Ÿ“Š